General Regulations
Purpose
The purpose of this policy is to outline the general rules and regulatory expectations that all JD Transportation staff, contractors, and vendors must follow to ensure compliance with federal, state, and contractual guidelines governing NEMT services.
Compliance with Regulatory
All JD Transportation personnel and operations must comply with the following:
- Company Licensing:
- Maintain a valid NEMT provider license with applicable state agencies.
- Maintain updated business licenses, insurance, and broker credentials.
- Driver Licensing:
- All drivers must hold a valid and active driver’s license
- Annual motor vehicle records (MVR) checks will be performed.
- Drivers must complete annual background checks and drug screening.
- Vehicle Requirements:
- All vehicles must be registered, insured, and meet local DOT and ADA accessibility standards.
- Regular inspections and certifications must be documented and available upon audit.
JD Transportation adheres to the following:
- Operate only within authorized service areas unless approved otherwise.
- Provide service only for eligible clients (per Medicaid, broker contracts, etc.).
- Maintain accurate, timely documentation for:
- Pickup/drop-off logs
- Mileage
- Wait times
- Trip refusals or cancellations
- Never deviate from assigned routes or transport unauthorized individuals.
JD Transportation must comply with:
- State Departments of Transportation (DOT)
- Health & Human Services (HHS)
- Centers for Medicare & Medicaid Services (CMS)
- HIPAA Regulations
- Broker Requirements (e.g., Modivcare, Access2Care)
Failure to meet these standards can result in audit penalties, loss of contracts, or legal action.
JD Transportation operates as follows:
- Standard Service Hours: Monday–Saturday, 6:00 AM – 8:00 PM
- After-Hours Services: Available upon advance request
Emergency or Weather Closures: Determined by management and communicated to staff and clients
- Trips must be scheduled through the dispatch or designated broker portals.
- Same-day or urgent requests must be authorized by a supervisor.
- Drivers are required to use GPS tracking and mobile dispatch devices if provided.
- Only dispatch-approved trips are to be executed—no side trips, no personal stops
- Passenger names, addresses, medical information, and trip details are considered confidential and protected under HIPAA.
- Paper and electronic records must be stored securely and only accessible to authorized staff.
- Retain all operational and trip logs for a minimum of 3–7 years based on state laws or contract requirements.
Purpose
The purpose of this policy is to ensure that all transportation requests at JD Transportation are handled in a timely, efficient, and professional manner, ensuring optimal resource allocation, client satisfaction, and compliance with contractual obligations.
Booking Channels
JD Transportation accepts ride requests through the following methods:
- Phone Booking: Call center or dispatch line during business hours.
- Web Portal: Online request form (if applicable).
- Email: For medical offices or care facilities.
- Third-Party Systems: State Medicaid brokers or private insurers.
Booking Requirements
All bookings must include the following information:
- Full name of the passenger
- Date of birth and Medicaid ID (if applicable)
- Pickup address and contact number
- Drop-off location and appointment time
- Mobility status (ambulatory, wheelchair, stretcher)
- Special needs (oxygen tank, escort required, cognitive impairment)
- Return time or will-call status
- Billing or insurance provider information
Incomplete bookings should not be scheduled until all critical information is confirmed.